Privacy policy

Effective Date: 2024.12.1

Introduction

CLOSEMATE (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.closemate.com, use our mobile applications, or engage with our services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Please take the time to read this policy carefully. If you do not agree with this policy, you should not use our services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Payment information (e.g., credit card number, billing address)
  • Account preferences
  • User-generated content (e.g., comments, reviews, messages)

B. Technical Information

  • IP address
  • Device type and operating system
  • Browser type
  • Browsing activity (pages visited, time spent on our site)
  • Cookies and tracking technologies (e.g., Google Analytics, pixels, etc.)

C. Location Information

  • Physical location information (when using location-based services)

D. Third-Party Sources
We may also collect personal information from third-party sources, such as social media platforms, advertising partners, and public databases.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To process transactions, manage your account, and offer customer support.
  • To Improve Our Services: To understand how users interact with our services and enhance your experience.
  • Marketing and Communications: To send you promotional emails, newsletters, and updates, with your consent where necessary.
  • Personalization: To personalize content and advertisements based on your preferences and browsing behavior.
  • Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect against fraudulent activities.
  • Business Operations: To conduct business operations such as analyzing data, troubleshooting issues, and improving our website and apps.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who help us operate our services (e.g., payment processors, cloud hosting services).
  • Legal Compliance: We may disclose your information when required by law or to protect our rights, property, and safety or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights concerning your personal data:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to legal restrictions.
  • Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
  • Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

Withdrawal of Consent: You can withdraw consent for processing your personal information at any time, where applicable.

To exercise your rights, please get in touch with us at [email protected].

6. Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information. However, no data transmission over the internet or storage system can be guaranteed 100% secure. We encourage you to take appropriate measures to protect your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons) to enhance your experience on our website. Cookies are small files placed on your device that help us analyze trends, track user movements, and improve our services.

You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

8. International Transfers

If you are accessing our services from outside China, please note that your personal information may be transferred to and processed in countries that may not have the same data protection laws as your home country. By using our services, you consent to such transfers.

9. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website or by sending you an email. The “Effective Date” at the top of this page will reflect the most recent revision.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Email Address: [email protected]
Website URL: www.closemate.com

Monday to Friday: 9:00 PM – 6:00 AM (ET)